|Shipping Area||Singapore only|
|Shipping Temperature||Yamato International Cool TA-Q-BIN, refrigerated, upright storage|
|Order Unit & Dispatch Unit||
* Each bottle is manufactured individually by hand.
|Exchanges & Returns||
1. We do not accept exchanges or returns.
2. Notwithstanding clause 1, exchanges and returns will be accepted if there is a fault with the goods for which Royal Blue Tea is liable, such as damage to the case, or if the goods delivered are different from those ordered. In this event, please notify Royal Blue Tea within one week after delivery. A replacement will be sent in exchange for the faulty item, subject to Royal Blue Tea's returns policy. If the fault is confirmed, the shipping fees for the return of the faulty item and the delivery of its replacement will be incurred by Royal Blue Tea. If no fault is found, the shipping fees will be incurred by the customer.
The following section applies only to damage occurring in-transit.
Upon receiving damaged goods, please contact the shipping company as soon as possible.
The damaged item will be collected by the shipping company and a replacement will be sent at a later date.
Shipping Company: Yamato Transport/Yamato International Cool TA-Q-BIN
Lead Time: 1-2 weeks
|Receipt of order||Thursday 3pm||Friday 3pm||Monday 3pm||Tuesday 3pm|
|Preliminary customs application||Friday||Monday||Tuesday||Wednesday|
|Dispatch from Japan||Monday||Tuesday||Wednesday||Thursday|
|Delivery to SG||Wednesday-||Thursday-||Friday-||Saturday/Sunday|
※Illustration of flow from order to delivery (with shortest possible lead time)